Accessing Your Medical Records

You can quickly and easily access your health records through the PCI Patient Portal or by using PCI's healow app.

If you would like to request records beyond what is provided in your healthcare summary, sent to either yourself or a physician, please follow the process outlined below.

In-Person

To request your medical records in person, please come to PCI Medical Pavilion anytime between 8 a.m. – 5 p.m., Monday – Friday. You can request your records from the reception desk at the clinic where you were seen.

A medical records specialist is available Monday – Friday, 10 a.m. – 2 p.m., on the 3rd floor of PCI Medical Pavilion if you have questions or special requests.

Please bring photo identification with you. This is required to request medical records in person.

By Mail

Physicians’ Clinic of Iowa has retained a professional service to handle the duplication and transfer of medical records. The company performing these services is Record Reproduction Services (RRS), 600 North Jackson Street, Suite 104, Media, PA 19063.

In order to expedite all requests for patient information:

  • Download the Medical Record Release of Information Authorization form.
  • Sign, date, and completely fill out the Medical Record Release of Information Authorization form. Include your phone number and complete address on your request in the event of any questions regarding the release of your records.
  • Submit your signed and COMPLETED Medical Record Release of Information Authorization to the above address, email it to pci@rrsmedical.com, or fax it to 319-409-8174.

There may be a fee for the transfer of your information. 

Records will be delivered via electronic delivery unless otherwise indicated on the Medical Record Release of Information Authorization. 

Paper copies may have an additional fee for delivery.

Contact

Record Reproduction Services (RRS)
600 North Jackson Street, Suite 104
Media, PA 19063

pci@rrsmedical.com 
Phone: 319-438-2100
Fax: 319-409-8174