September 13, 2010 (Cedar Rapids, IA.) – Press Ganey Associates, Inc. today announced it has partnered with the Physicians’ Clinic of Iowa (PCI) to measure and improve patient satisfaction. PCI is a multi-specialty group of medical and surgical specialists and staff serving patients in Eastern Iowa.

One of the long-standing goals of Physicians’ Clinic of Iowa has been to deliver the highest quality care coupled with ease of access and outstanding patient satisfaction.  To that end, PCI is engaging Press Ganey Associates to discover areas that will enhance the patient experience. 

“We are committed to our patients, first and foremost, and we want to be sure that our practices in all areas of our operation are focused on patient satisfaction. We look forward to the discovery of areas that we can improve the patient experience within the PCI system,” said Michael Sundall, CEO of PCI.

 “We’re excited to begin working with PCI to help measure and improve patient satisfaction,” said Richard Siegrist, CEO of Press Ganey. “By partnering with Press Ganey, PCI is showing its commitment to improving quality of care and delivering the best possible experience for patients in Eastern Iowa.”  

Press Ganey Associates, Inc.Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 health care organizations to create and sustain high performing organizations, and, ultimately, improve the overall health care experience. The company offers a comprehensive portfolio of solutions to help clients operate efficiently, improve quality, increase market share and optimize reimbursement. Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home health agencies and other providers – including more than 40% of all U.S. hospitals. For more information, visit www.pressganey.com.